Privacy Policy

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Our commitment to privacy

Burundi Investment Group, Inc. (BIG) recognizes the importance of maintaining the privacy of personal information about our current and prospective customers. As used in this privacy policy, personal information means information about an individual that is collected or maintained for business purposes and by which the individual can be identified. Please note that information by which an individual cannot be identified (for example, anonymous, de-identified, or aggregate information) is not considered personal information and therefore is not subject to this policy.
Please note that certain details of this policy may depend on whether you deal with us through an investment professional, directly as an individual investor. In addition, some of BIG’s products, services or digital offerings may have a different or additional privacy policy which may be made available to you if you chose to use those products, services or digital offerings. This policy is reviewed annually and updated to reflect any changes.

Burundi Investment Group privacy policy

How and why we obtain and use personal information BIG recognizes the importance of maintaining personal information about you and when we use it, we do so with respect for your privacy. We obtain and use personal information about you to service, maintain, and protect your account; process transactions in your account; respond to inquiries from you or your representative; develop, offer, and deliver products and services; operate and manage our business; and fulfil legal and regulatory requirements. BIG collects public and non-public personal information from customers and visitors from various sources. Some examples include:
• You or your representative on applications or forms (for example, when you interact with our customer service staff, and when you visit our websites or use our applications)
• You or your representative regarding your preferences (for example, your choice of electronic statement delivery, or the screen layout you specify if you use our websites)
• Transactional activity in your account (for example, trading history and balances)
• Other interactions with BIG (for example, discussions with our customer service staff, including telephone or chat, information you enter into our websites, or when you enrol in our authentication services)
• Information from consumer reporting agencies (for example, to assess your creditworthiness for margin products)
• Information from other third-party sources (for example, to verify your identity and to better understand your product and service needs)
• Other sources with your consent or with the consent of your representative (for example, from other institutions if you transfer positions into BIG)

How we protect information about you

We implement and maintain physical, administrative, technical and organizational measures designed to protect personal information and we regularly adapt these controls to respond to changing requirements and advances in technology. At BIG, we restrict access to personal information to those who require it to develop, support, offer and deliver products and services to you and to operate our business.

How we share information about you with third parties

BIG does not share or sell personal information about our customers with unaffiliated third parties for use in marketing their products and services. We may share personal information with the following entities:
• Unaffiliated service providers (for example, printing and mailing companies, securities clearinghouses, marketing service providers, and other entities who may provide services at BIG's direction)
• Government agencies, other regulatory bodies and law enforcement officials (for example, for tax purposes or for reporting suspicious transactions)
• Other organizations as permitted or required by law (for example for fraud prevention or to respond to a subpoena)
• In connection with corporate business transactions, such as a merger or sale of a business.
Our service providers are obligated to keep the personal information we share with them confidential and use it only to provide services specified by BIG.

Your digital privacy

When you interact with us by using our websites, online services or applications (including mobile apps) that are owned and controlled by Burundi Investment Group ("our digital offerings"), or via electronic communications, BIG manages personal information in accordance with all of the practices and safeguards described in this policy.
When you use or interact with us via our digital offerings, or interact with us via electronic communications, we (or our service providers on our behalf) may automatically collect technical and navigational and location information, such as device type, browser type, Internet protocol address, pages visited, and average time spent on our digital offerings. We use this information for a variety of purposes, such as maintaining the security of your session, facilitating site navigation, improving the design and functionality of our digital offerings and electronic communications, and personalizing your experience. Additionally, the following policies and practices apply when you are online.

Cookies and similar technologies

BIG and our third-party service providers may use cookies and similar technologies (“cookies”) to support the operation of and maintain our digital offerings. Cookies are small amounts of data that a website or online service exchanges with a web browser or application on a visitor's device (for example, computer, tablet, or mobile phone). Cookies help us to collect information about users of our digital offerings, including date and time of visits, pages viewed, amount of time spent using our digital offerings, or general information about the device used to access our digital offerings. BIG cookies are also used for security purposes and to personalize your experience, such as customizing your screen layout.
Both BIG and third-party service providers we hire may use cookies and other technologies, such as web beacons, pixel tags, or mobile device ID, in online advertising as described below. Most browsers and mobile devices offer their own settings to manage cookies. If you use those settings to refuse or delete cookies it may negatively impact your experience using our digital offerings, as some features and services on our digital offerings may not work properly. For example, you may not be able to sign in and access your account, or we may not be able to recognize you, your device, or your online preferences. Depending on your device and operating system, you may not be able to delete or block all cookies. We may collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends for our digital offerings and to understand more about the demographics of our users. You can learn more about Google’s practices with Google Analytics by visiting Google’s privacy policy . You can also view Google’s currently available opt-out options .

Advertising on BIG Digital Offerings

BIG advertises on its own digital offerings (including our mobile applications), and when we do, we may use information about your relationship with us, such as the types of accounts you have, to tailor advertisements and communications about BIG and third-party products and services that may be of interest to you. We may also use third-party service providers to help us determine which BIG products and services may be of interest to you. These service providers may use cookies and other technologies to collect for us information about your activity on BIG digital offerings. We and our service providers use such information to analyse the effectiveness of our advertising and the usage of our digital offerings. For example, we may analyze the browsing patterns while visiting a BIG website and responses to advertisements and promotions shown on our digital offerings. Such service providers may only collect and use such information for purposes specified by BIG and not for their own purposes.

Connecting with BIG on social media platforms

BIG provides experiences on social media platforms that enable online sharing and collaboration among users who have registered to use them. We may collect information you provide by interacting with us via social media, such as photographs, opinions, or social media account ID. Any content you post, such as pictures, information, opinions, or any personal information that you make available to other participants on these social platforms, is also subject to the terms of use and privacy policies of those platforms. Please refer to them to better understand your rights and obligations with regard to such content.

Third Party websites, online service, and content

Our digital offerings may contain links to third party websites and online services (for example, social media platforms) and may include embedded content that is hosted by third parties. This policy does not address the privacy, security, cookie policy and settings, or other practices of the third parties that provide such websites, online services, or content, and we are not responsible for the privacy practices or the content of these other websites, online services, or content providers. If you use a link to another website or online service or view third party content (for example, an embedded video), please consult the privacy policy for that website/or online service for additional information on their privacy practices and advertising opt-out instructions.

Children's privacy

In general, BIG’s digital offerings are not directed to individuals under the age of thirteen (13). BIG does not intentionally collect information on BIG websites from those we know are under 13, and we request that these individuals do not provide personal information through our digital offerings. If we do provide a digital offering that is intended to be used by individuals under the age of thirteen, it will have a separate privacy policy.

Additional information

If you are a former customer, these policies also apply to you; we treat your information with the same care as we do information about current customers. BIG offers several options for accessing and, if necessary, correcting your account information. You can review your information through our digital offerings. You may also write or call us with your request for information.